Elloe Lodge Privacy Policy

The Information We Collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email); payment details (including credit card information), comments, feedback, and reviews.

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How We Collect Information

When you conduct a transaction or fill in a contact form on our website, as part of the process, we collect personal information you give us such as your name, address and e-mail address. Your personal information will be used for the specific reasons stated above only.

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Why We Collect Such Personal Information

We collect such non-personal and personal information for the following purposes:

1. To provide you with ongoing customer assistance in respect of your booking;

2. To be able to contact you with general or personalised service-related notices and promotional messages;

3. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our services;

4. To comply with any applicable laws and regulations.

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How We Store, Use, Share And Disclose Personal Information

The Elloe Lodge website is hosted on the wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through wix.com's data storage, databases and the general wix.com applications. They store your data on secure servers behind a firewall.

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The Elloe Lodge booking engine that allows us to sell our services to you is provided by prenohq.com. Your data may be stored through prenohq.com's data storage and databases. They store your data on secure servers behind a firewall.

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All direct payment gateways offered by prenohq.com and used by Elloe Lodge adhere to the standards set by the PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by Elloe Lodge and its service providers.

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How We Communicate With You

We may contact you to notify you regarding your booking, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about Elloe Lodge, or as otherwise necessary to contact you to enforce applicable national laws and any agreement we may have with you. For these purposes we may contact you via e-mail, telephone, text message, and postal mail.

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How We Use Cookies

Cookies are small pieces of data stored on your browser. They are typically used to keep track of the settings you have selected and actions you have taken on our site.

 

Our website places the following cookies on your browser:

 

XSFR-TOKEN - Used for security reasons

bSession - Used for system effectiveness measurement

fedops.logger.X - Used for stability/effectiveness measurement

hs - Used for security reasons

ssr-caching - Used to indicate the system form which the site was rendered

svSession - Used in connection with user login

consent-policy - Used for cookie banner parameters

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Withdrawing Your Consent

If you don’t want us to process your data anymore, please contact us at mndvasey@gmail.com or send us mail to: 37 Barrington Gate, Holbeach, Spalding, Lincolnshire PE12 7LB.

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Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon this posting on the website. If we make material changes to this Privacy Policy, we will notify you here that it has been updated, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

This Privacy Policy was last updated on the 28th of Feb, 2024.

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Contacting Us

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at mndvasey@gmail.com or send us mail to: 37 Barrington Gate, Holbeach, Spalding, Lincolnshire PE12 7LB.